Senior Forward Deployed Engineer

Company: Mappedin
Location: United States
Work Arrangement: Remote
Department: Delivery Team
Experience Level: Senior Individual Contributor
Salary: $150,000+
Travel Requirements: Up to 40% globally

About the Role

Mappedin is seeking a Senior Forward Deployed Engineer to join its growing Delivery Team and help establish a new function within the company. This role combines software development, customer engagement, product design, and project management to deliver custom applications built on Mappedin's digital mapping platform.

The successful candidate will work directly with customers and internal teams to understand business challenges, define project requirements, design solutions, and build and deliver working applications using modern AI-assisted development tools.

As an early member of the Forward Deployed Engineering team, the candidate will help establish best practices, delivery processes, quality assurance standards, and the foundations for scaling the team.

This is an end-to-end ownership role. The successful candidate will be responsible for managing project scope, timelines, customer communication, and final delivery.

Key Responsibilities

• Collaborate with sales teams and customers to understand business challenges, identify requirements, and define project scope.

• Design and develop custom applications using Mappedin's platform and modern AI-assisted development tools.

• Manage projects from initial planning through development, testing, deployment, and final delivery.

• Establish realistic project timelines, manage deliverables, and ensure applications meet agreed-upon requirements.

• Maintain close communication with customers throughout development by demonstrating progress, gathering feedback, and refining solutions.

• Apply strong product design and user experience principles to create applications that are functional, intuitive, and effective.

• Develop quality assurance best practices for the different types of applications delivered by the team.

• Work with the VP of Delivery to establish technical patterns, development tools, and operational processes as the team grows.

• Travel to customer venues globally to collaborate directly with stakeholders throughout project delivery.

• For US-based employees, occasionally handle technical support tickets for a major customer, focusing on backend and DevOps-related tasks. This work is expected to account for no more than 10% of the role.

Required Qualifications

Candidates must demonstrate the following core capabilities:

• AI-Assisted Application Development: Proven experience building and shipping functional software applications using modern AI-assisted development tools.

• Customer Engagement: Ability to communicate effectively with customers, ask insightful questions, understand ambiguous requirements, and translate business needs into clearly defined project scopes.

• Project Ownership and Delivery: Strong time management and organizational skills, with the ability to manage projects independently and deliver agreed-upon outcomes within established timelines.

• Product and Design Judgment: Strong understanding of product development and user experience, with the ability to make informed decisions about functionality, usability, and overall application quality.

Relevant Professional Backgrounds

Mappedin welcomes candidates from a range of professional backgrounds. Traditional software engineering experience is not the only pathway to this role.

Relevant experience may include:

• Product management.

• Product design and user experience.

• Customer-facing software engineering.

• Technical implementation and solutions engineering.

• Project management and program management.

Candidates who have experience across several of these disciplines and enjoy building AI-powered applications while working closely with customers are encouraged to apply.

Who Will Thrive in This Role?

The ideal candidate is adaptable, proactive, and comfortable taking responsibility for both technical execution and project outcomes.

Successful candidates will enjoy working across disciplines, solving complex customer problems, making independent decisions, and taking applications from initial concept to production-ready delivery.

This role may not be suitable for professionals who prefer narrowly defined responsibilities, focus exclusively on one technical discipline, or prefer to hand off project management and final delivery responsibilities to others.

About Mappedin

Mappedin builds digital infrastructure for the physical world through its indoor mapping platform. The company's technology transforms building floor plans and static data into dynamic digital maps that help make venues safer, more efficient, and more enjoyable.

Mappedin serves major venues and organizations worldwide, including Simon Property Group, Los Angeles International Airport, major league stadiums, and Hudson Yards. Its platform has mapped more than 10 billion square feet across 86 countries.

Learn more at www.mappedin.com.

Company Culture

Mappedin emphasizes teamwork, simplicity, curiosity, and continuous improvement. The company encourages employees to take ownership, collaborate effectively, and deliver practical solutions that create value for customers.

Within the Forward Deployed Engineering team, the working approach emphasizes accountability, efficient execution, and a shared commitment to delivering useful applications.

Compensation and Benefits

• Salary starting at $150,000.

• Remote work arrangement within the United States.

• Opportunities to help establish a new team and shape its engineering and delivery practices.

• Direct customer engagement and exposure to international projects.

• Opportunities to work with AI-assisted development tools and innovative mapping technology.

Travel: Candidates should expect to travel internationally and domestically for customer engagements, with travel reaching up to 40% of working time.

Accessibility and Hiring Process

Mappedin welcomes applications from people with disabilities and provides reasonable accommodations throughout the recruitment process.

For accommodation requests, candidates can contact accessibility@mappedin.com or call (519) 594-0102 and ask to speak with a member of the Human Resources team.

Mappedin uses AI-assisted tools to record interviews and prepare notes for review. Applications and interviews are reviewed by the People Operations team, and hiring decisions are made by people.

How to Apply

Interested candidates can visit Mappedin's careers page to explore available opportunities and submit an application.

Company website: https://www.mappedin.com/