• Internship
  • Remote


Our company is looking for a Technical Customer Service Representative to join our team.


Become familiar with all products; their functions, purposes, and value to end-users;
Monitor support tickets, maintains SLAs & provide back-up support to coworkers in the performance of job duties required;
Answers customer inquiries/communications as required and performs investigation of product complaints;
Provides technical support to customers by identifying problems; researching answers; guiding customer through corrective steps;
Participate in projects as assigned;
Presenting Demos with clients as needed;
Training Clients as required;
Creating, preparing and managing client responses for customer service surveys;
Documenting and prioritizing tasks, in consultation with management;
Communication with senior management and customers/clients for regular updates regarding project statuses;
Perform all other related duties, as assigned by management;
Ad hoc projects that arise in the regular course of business


Organized and ability to multitask;
Able to work independently and as a team to complete tasks within deadlines;
Very strong initiative;
Superior verbal and written communication skills;
1 -3 years’ experience in customer service; within financial services preferred;
An understanding of the mortgage process is an asset;
Strong time management skills;
Efficient Technical skills
Detail and results-oriented;
Excellent creativity & resourcefulness.
Presentation skills


Technical experience in systems such as Hubspot, JIRA, Asana, Slack, is an asset
Efficient in Google systems
Bilingual is an asset

To apply for this job please visit fundmore.ai.