• Remote
  • Remote

GRIN TECHNOLOGIES INC.

THIS JOB IS BASED OUT OF REMOTE (US)

Company Overview

GRIN is the pioneer behind the world’s first Creator Management platform, designed for the next generation of brands who recognize that, in the creator economy, authenticity is everything. Our platform supports every brand’s journey to connecting with consumers through authentic creator relationships and is listed #1 across all top review sites including Capterra, G2 Crowd and Influencer Marketing Hub. Thousands of the world’s fastest-growing brands – including SKIMS, Warby Parker, Allbirds, Mejuri, and MVMT – use GRIN to make creators feel like trusted, empowered partners and work with them to build their brands into household names. Together, we are revolutionizing the Creator Economy. GRIN is headquartered in Sacramento, CA, yet has a “Remote First” work policy and culture, meaning remote work is the default. Our Core Business Hours are 9am-3pm PST, so we expect all of our employees to work at least during those hours and are flexible on the rest of your hours.

Culture

Our culture is a team-first mentality built on the Core Values of IntegrityHumilityTake ActionThink Big, and Ownership and shared by every single employee. At GRIN, we expect everyone to do the right thing, which instills trust and allows us to tackle the big issues and make things happen. We move fast, because in our industry, time is our biggest opponent. We aren’t afraid to ship quickly and make changes down the road. We empower our employees to make decisions with no red tape and no fear of reprisal, as long as they take ownership and adapt along the way.

Nothing inspires you quite like enabling and helping guide an enterprise to ever higher levels of success. You are an experienced SaaS technical expert with a nose for good business practices, and our enterprise customers need your sure hand and watchful eye to help them achieve their goals on our platform.

You will know what success on the GRIN platform looks like for each customer under your care. You will work closely with them and the Enterprise success team to map their journey, monitor their waypoints, get them to the top of the hill, and you’ll be right there with them.

In the TAM role, you will be part of a team of like-minded, engaged professionals, confident in your technical skills, assertive in your ability to take action, vigilant as you monitor and report on customer progress and health, organized and strategic as you muster and deploy resources to meet customer goals, innovative as you find solutions to customer challenges, and adaptive and curious as you learn advanced technologies alongside the latest techniques for succeeding in the creator economy.

This is a very dynamic high-growth environment, with the opportunity to work on new challenges over time.

What You’ll Do:

  • Work closely with dedicated accounts on their technical and program needs
  • Fully document dedicated accounts’ integrations, program workflows, and map to KPIs
    • Identify potential breakpoints and bottlenecks
    • Design and execute response plans to KPI breaches
  • Drive resolution of dedicated accounts’s issues, marshaling resources to bridge unanticipated gaps
  • Assist with QBRs and provide updates on project and support requests with our customers
  • Guide marketers in building relationships between influencers and brands at scale
  • Design and implement best practices for campaign lifecycle management
  • Advanced reporting for customer programs
  • Manage advanced integrations for unique business needs and enterprise accounts
  • Small projects or focused assistance for major brand initiatives (line launches, holiday campaigns, big sales)
  • Early-access and Beta guidance for new functionality or features
  • Conceive, design, and develop or oversee innovative solutions for clients
  • Extract, analyze, and escalate feedback from dedicated accounts
  • Develop and advocate for product improvements to benefit large at-scale accounts
  • Scope engineering requests for JIRA tickets
  • Reinforce direction, set expectations, understand problems/requests and develop solutions for non-dedicated accounts as one-off engagements
  • Developing guides in collaboration with CSMs/Marketing

What You’ll Bring:

  • Minimum of 4+ years of experience SaaS support for mid-market/enterprise customers
  • Solid business acumen
  • Knowledge of API integrations
  • Strong understanding of MYSQL queries
  • Experience in managing multiple stakeholders and projects  
  • Experience building strong customer relationships in a collaborative environment
  • Technical background with hands on experience in digital technologies
  • Familiarity with software and front-end development
  • A sixth sense to grasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills

We recognize the imposter syndrome might show its head as you read through this job description and although you might not check every box, we don’t want to miss out on the possibility of speaking with a perfectly imperfect candidate. So if you think you have what it takes – apply today and let’s discuss!

Benefits

  • Competitive salary
  • 16 days of PTO + 10 Sick Days + 14 paid holidays
  • Medical, Dental and Vision insurance
  • 401(k) program plus match
  • Paid Child Bonding Leave
  • Home Office set up
  • Career Development Reimbursement
  • Employee Stock Option Program
  • Career path opportunities in a great startup environment
  • Tons of growth opportunity

To apply for this job please visit grin.co.