• Remote
  • Remote

GRIN TECHNOLOGIES INC.

THIS JOB IS BASED OUT OF REMOTE (US)

Company Overview

GRIN is the pioneer behind the world’s first Creator Management platform, designed for the next generation of brands who recognize that, in the creator economy, authenticity is everything. Our platform supports every brand’s journey to connecting with consumers through authentic creator relationships and is listed #1 across all top review sites including Capterra, G2 Crowd and Influencer Marketing Hub. Thousands of the world’s fastest-growing brands – including SKIMS, Warby Parker, Allbirds, Mejuri, and MVMT – use GRIN to make creators feel like trusted, empowered partners and work with them to build their brands into household names. Together, we are revolutionizing the Creator Economy. GRIN is headquartered in Sacramento, CA, yet has a “Remote First” work policy and culture, meaning remote work is the default. Our Core Business Hours are 9am-3pm PST, so we expect all of our employees to work at least during those hours and are flexible on the rest of your hours.

Culture

Our culture is a team-first mentality built on the Core Values of IntegrityHumilityTake ActionThink Big, and Ownership and shared by every single employee. At GRIN, we expect everyone to do the right thing, which instills trust and allows us to tackle the big issues and make things happen. We move fast, because in our industry, time is our biggest opponent. We aren’t afraid to ship quickly and make changes down the road. We empower our employees to make decisions with no red tape and no fear of reprisal, as long as they take ownership and adapt along the way.

As a Customer Success Program Strategist at GRIN, you will work closely with the Customer Success Managers to provide strategic vision to our customers and ensure they are seeing the value in the GRIN platform. The focus of this role will be to provide prescriptive guidance on each phase of the creator marketing journey such as building influencer personas, how to structure and incentivize creator compensation, key success metrics you should be measuring, and thought starters to improve a brand’s program. You will put your industry knowledge to work by sharing best practices with some of GRIN’s fastest growing brands and imparting your wisdom to drive product adoption and improve program ROI. 30-40% of your time will be talking directly with our customers, which are some of the fastest and well-known brands in e-commerce. You’ll also impart your knowledge to GRIN’s internal teams through webinars and education initiatives with Marketing. 

This is a very dynamic high-growth environment, with the opportunity to work on new challenges over time.

What You’ll Do:

  • Improve customer health and ensure customers see value in the GRIN platform
  • Partner with our Customer Success Managers to provide targeted strategy with our customers on how to improve their influencer marketing campaigns using GRIN’s SaaS
  • Provide GRIN’s customers with industry insight on how to best recruit and incentivize influencers to increase program ROI
  • Educate internal GRIN team members through a formalized training program by partnering with Marketing to ensure all GRIN employees have a sound knowledge and understanding of the influencer marketing industry 
  • Leverage your industry knowledge to improve account health for at-risk customers
  • Work closely with the Product team to provide feedback from customers on how to improve GRIN’s platform
  • Presenting in webinars for customers and employees
  • Other projects as assigned

What You’ll Bring:

  • 2-4 years of experience running an influencer marketing program (Ideally at a DTC brand)
  • Experience having used the GRIN platform as an end-user is highly preferred
  • Ability to work cross functionally with a customer-centric attitude
  • Clear and articulate communicator and ability to work with a wide range of individuals and customers
  • Ability to work under minimal supervision to create and define the long term vision of this role
  • Proficient in Excel/Google Sheets
  • Proficient with Powerpoint/Google Slides
  • Positive, upbeat attitude.

We recognize the imposter syndrome might show its head as you read through this job description and although you might not check every box, we don’t want to miss out on the possibility of speaking with a perfectly imperfect candidate. So if you think you have what it takes – apply today and let’s discuss!

Benefits

  • Competitive salary
  • 16 days of PTO + 10 Sick Days + 14 paid holidays
  • Medical, Dental and Vision insurance
  • 401(k) program plus match
  • Paid Child Bonding Leave
  • Home Office set up
  • Career Development Reimbursement
  • Employee Stock Option Program
  • Career path opportunities in a great startup environment
  • Tons of growth opportunity

To apply for this job please visit grin.co.