Website forwardai ForwardAI

ForwardAI is a fintech improving access to accounting data.

Are you interested in growing your career with a rapidly expanding global SaaS FinTech disruptor, working with passionate colleagues and changing the financial industry?

At ForwardAI, we work with world-class financial institutions to give them better access to accounting and business data through a single API. Each of our team members directly impacts the company’s future and affects the health of small businesses worldwide.

We believe the well-being of our team members is the core to our success in supporting our clients. Take a look at the list of what we offer before you decide if the role suits you:

  • Competitive salary with opportunities to grow your role
  • Completely remote with flexible hours
  • Three weeks vacation + sick leave (no sick notes needed)
  • Extended health coverage including prescription, vision, dental, and more (depending on location)
  • Home office fund for a comfortable workspace
  • Culture of diversity and inclusion with a global team
  • Regular digital company events

As a full-time Software Engineering Analyst at ForwardAI, you will be responsible for handling technical queries and support requests. You’ll be working closely with the product and innovation teams to ensure the best product experience for our clients.

You will need to:

  • Act as technical point of contact for clients, tracking product milestones and handling blockers to ensure a committed time delivery.
  • Answer technical queries and help clients troubleshoot based on your previous technical expertise.
  • Confident in presenting products and training clients.
  • Keep technical documentation and implementation guides up-to-date.
  • Capture client feedback and feature requests; track delivery and client communication based on consultation with our product and engineering team.
  • Become a subject matter expert in ForwardAI’s technology.
  • Coordinating with globally distributed clients and teams.

Our ideal candidate will have experience with most of these responsibilities already. They will also have:

  • 2+ years of experience with NodeJS, Angular, Python, MySQL, MongoDB, DynamoDB or AWS will gain extra consideration.
  • Strong written and verbal communication, including effective communication between business and technical teams.
  • Diploma/Degree in Computer Science or equivalent. Plus programming experience.
  • Excellent problem-solving skills.
  • Self-motivated with effective time management skills.
  • Working experience in accounting, lending or payment products will be a plus.
  • Comfort with working 100% remotely and checking in regularly – having dedicated office space is ideal as calls are frequent.

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