• Full Time
  • Toronto

AOMS Technologies

About AOMS Technologies

At AOMS Technologies, we are revolutionizing the digital sensors for the construction industry and helping companies scale-up their projects with our solutions/technologies. Working at AOMS means you will be surrounded by colleagues who are committed to ambitious goals and they love being challenged by problems other companies cannot solve. Here at AOMS, it’s not just a job, it’s a lifestyle. 

AOMS started as a post-grad project by three musketeers at the University of Waterloo. Everything changed in 2015 when the company landed its first customer. Since then, AOMS has grown into a strong team working from an 8,600 sq. ft. office in Toronto. We face challenges together and we continue to win together. 

About the role 

AOMS is a fast-growing start-up searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re on the hunt for a Customer Success Specialist who will roll up their sleeves and help lead a team from inside the trenches. As a key member of the customer success team, you will help craft the company’s success strategies, building strong relationships with customers and collaborating with cross-functional teams to deliver outstanding customer experiences. Our ideal candidate is passionate about analytical skills to identify and troubleshoot customer issues, find solutions, and improve relationships. To succeed in this role, you should have excellent interpersonal, verbal, and written skills and a demonstrated record of delivering results. If this sounds like the type of high-performance environment in which you thrive, we want to hear from you!

Roles and responsibilities

  • Managing day to day customer queries through phone and email channels
  • Onboard and train new customers
  • Helping maintain and write online help articles
  • Engaging with customers and prospects to understand specific needs and devising appropriate solutions
  • You’ll ensure our customers gain strong experience with our products and continue to use LumiCon because they couldn’t imagine their job site without it
  • Ensure that all assigned accounts are engaged quarterly with meaningful communication that adds value to the customer’s experience
  • Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives
  • You’ll be a know-it-all for the LumiCon product, host remote training sessions with customers and answer product and technical questions from customers
  • You’ll troubleshoot and resolve customer issues, triage customer issues to internal teams, and document and manage support tickets
  • You’ll collect customer feedback, document feature requests, and participate in internal product reviews

Required skills and qualifications

  • Bachelor’s degree with 2+ years experience related to Customer Success (Account Management/Consultation) within a technology company, SaaS preferred
  • Tech savvy. You can generally figure out how electronics works with little help
  • Excellent interpersonal, verbal and written skills to articulate information and action plans to all levels
  • Intermediate Excel skills
  • Experience leveraging Customer Success tools/systems to complete workflows
  • Ability to deal with ambiguity. Can deliver results and drive change in loosely defined situations
  • Ability to adapt and thrive in a constantly changing environment
  • You have strong experience working within cross-functional teams

To apply for this job please visit aoms.bamboohr.com.