• Remote
  • Remote

GRIN TECHNOLOGIES INC.

THIS JOB IS BASED OUT OF REMOTE (US)

Company Overview

GRIN is the pioneer behind the world’s first Creator Management platform, designed for the next generation of brands who recognize that, in the creator economy, authenticity is everything. Our platform supports every brand’s journey to connecting with consumers through authentic creator relationships and is listed #1 across all top review sites including Capterra, G2 Crowd and Influencer Marketing Hub. Thousands of the world’s fastest-growing brands – including SKIMS, Warby Parker, Allbirds, Mejuri, and MVMT – use GRIN to make creators feel like trusted, empowered partners and work with them to build their brands into household names. Together, we are revolutionizing the Creator Economy. GRIN is headquartered in Sacramento, CA, yet has a “Remote First” work policy and culture, meaning remote work is the default. Our Core Business Hours are 9am-3pm PST, so we expect all of our employees to work at least during those hours and are flexible on the rest of your hours.

Culture

Our culture is a team-first mentality built on the Core Values of IntegrityHumilityTake ActionThink Big, and Ownership and shared by every single employee. At GRIN, we expect everyone to do the right thing, which instills trust and allows us to tackle the big issues and make things happen. We move fast, because in our industry, time is our biggest opponent. We aren’t afraid to ship quickly and make changes down the road. We empower our employees to make decisions with no red tape and no fear of reprisal, as long as they take ownership and adapt along the way.

GRIN is looking for an experienced SaaS technical support expert to be our new Customer Success Engineer where you will help solve the more technical problems that our customers face when onboarding and scaling their influencer programs. Our modern platform has deep integrations, intricate workflows, and requires data migrations, so your history of successfully training customers in complex technical applications will be extremely useful. You will help improve the product by leveraging learnings through your technical support. If you have ambitions to eventually become a software engineer, this role is a great opportunity to put your technical success skills to use while building engineering prowess.

What You’ll Do:

  • Understand and breakdown customer asks with an accurate timeline of possible implementation
  • Advocate for and teach best practices for GRIN’s Influencer Marketing platform
  • Work closely with internal stakeholders to ensure scheduled targets are met during product implementation, and escalated technical support issues
  • You will be the technical escalation in solving customer issues, and coordinating and prioritizing timely resolutions with our engineering team
  • Work closely with Product and Engineering teams as a customer advocate in influencing product roadmap and improvements
  • Manage and document customer technical escalations
  • Work closely with support and customer success team members providing advanced solution technical expertise.
  • Other responsibilities as assigned

What You’ll Bring:

  • Two or more years of experience in Product/SaaS Technical Support 
  • Two or more years of basic programming/data manipulation is ideal
  • Database (SQL) experience is a plus
  • Critical thinking and problem solving skills
  • Thrive in a dynamic environment and possess improvisational skills
  • Experience with tools such as Zendesk and Jira
  • You possess a proven track record of driving successful technical administration and deployments with small, medium and large-sized enterprise companies with various key stakeholders 

We recognize the imposter syndrome might show its head as you read through this job description and although you might not check every box, we don’t want to miss out on the possibility of speaking with a perfectly imperfect candidate. So if you think you have what it takes – apply today and let’s discuss!

Benefits

  • Competitive salary
  • 16 days of PTO + 10 Sick Days + 14 paid holidays
  • Medical, Dental and Vision insurance
  • 401(k) program plus match
  • Paid Child Bonding Leave
  • Home Office set up
  • Career Development Reimbursement
  • Employee Stock Option Program
  • Career path opportunities in a great startup environment
  • Tons of growth opportunity

To apply for this job please visit grin.co.